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Frequently asked questions | |
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| I am not sure how to/cannot contact the homeowner in my housesit notification email (having problems)
I click on a link but nothing happens - the same page displays? Is there a House Sitters free trial membership? I did not realize there was a membership fee before I signed up as an available housesitter
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1. I am not sure how to/cannot contact the homeowner in my housesit notification email. (having problems) | |
Here are the steps for trouble free contacting of homeowner where the housesit has been notified to you be E-mail You must be a paid member to make contact. 1) Start new browser session If the homeowner has sent you a message. Click on read messages following login to read and reply to their message. You can also experience problems with old browser versions. If you still have problems please tell us the name of the browser you are using and version. | |
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2. I would like to make myself available for housesitting in more than one country. | |
To make yourself available for multiple countries simply click on update following to select multiple countries in the additional countries field. | |
3. I would like to make myself available for housesitting in more than one state/province /city or area | |
Following login click on the update button to select multiple states. All members can be available for multiple cities/areas. Simply click on update following login and edit the city or area fields to add multiple cities or areas separated by a comma. e.g. San Francisco, Los Angeles, Lost Altos | |
After
login click messages then the sent link. If the message is in the sent basket it has been placed in the in basket of the recipient and the have been sent an E-mail notification that they a message. | |
The standard housesit is rent free accommodation in exchange for housesitting and pet sitting (if applicable). Please refer to our house sitting guide. Remember there is a great benefit in receiving rent free accommodation (especially for long term housesitting). We cannot give examples of rates as these vary by country and location. The HouseCarers.com service is free for homeowners and we do not charge any placement fee. We only charge a fee for housesitter gold membership (currently
US$39.00 /year). | |
6. How do I update my email address, advertisement or other details? | |
As part of your use of the Site, you are responsible for maintaining and updating, as applicable, your membership Registration Data with current, accurate and complete information. You may view, update and/or edit the membership Data you have provided to HouseCarers.com by logging in to your account and clicking on update. | |
7. How do I remove/suspend myself from search results and HouseCarers.com mailings | |
Simply login to your account and click on suspend. This will remove you from search results and stop mailings. You can reactivate your membership by logging back in and clicking activate. Suspending membership does not extend the expiry date. The original membership expiry date remains. | |
8. The system is not accepting my credit card or I do not want to pay be credit card. | |
The Payment Processor’s secure payment system has various safety check in place that may reject a perfectly good credit card. (e.g. If a card is being used a long way from its place of issue) If your card is being rejected or you do not wish to pay be credit card: You may mail your payment as follows: Personal checks or International Money Orders (please do not send domestic US money orders) for US$47.00 (Our bank charges 20.00 to process checks/cheques from outside Australia) So we are sharing the cost by adding 10.00 to the normal US$39.00 membership fee. Payable to: Access 2000 Pty. Ltd Send to:
Please include your username so we can upgrade you on receipt. We will send you an E-mail confirming your upgrade. OR If you have a US checking account you may pay securely online using your checking account.
9. Please assure me about the security of your payment system We use a secure credit card processing organization - Clickbank, 2checkout.com or Paypal.com for credit card payments. This is what they have to say about their credit card processing system. Shopping with ClickBank is completely safe. You never have to worry about credit-card safety when you are shopping at our site. Why is ClickBank so safe? We do not store credit card numbers: When you shop at ClickBank, you can rest assured that we will not let your credit card number get into the wrong hands. Unlike most transaction services, ClickBank does not store your credit card number and it cannot be stolen from our web site. SSL Technology: ClickBank uses state-of-the-art technology to protect your data from unauthorized third parties. Currently ClickBank uses Secure Socket Layer (SSL) software to protect your data and secure your transactions. SSL encrypts all your personal information, including your credit card number, name and address as it is transmitted over the Internet so it cannot be stolen in transit. Our server is further protected by a firewall to prevent unauthorized access to any information that we store. 10. Please tell me about bonds, insurance, selection, references, insurance and the like. These issues and more are covered in our online housesitting guide. 11. I am having problems logging on. My userid or password does not work, or I have forgotten them. 12. How can I promote your service in my local area, to help me get a housesit? OR you can approach your local newspaper or magazine (who are always looking for stories) and ask if
13. How can I change my user name? We have to run a special process to do this. Please do not do it lightly. Advise your current username 14 City X is 2,000 Km/miles away - why did you notify me of this? We notify you of housesits according to the information from your profile. However within a state it is very difficult for the system to work out how far away a city or town is to you. So rather then miss telling you of a housesit that may interest you, we tell you about all housesits in your state. Just ignore the ones that are too far away. 15. I seem to going round in circles. The system is not taking me to the right page. This is because the system is losing information between pages. Make sure you don’t have too many browser windows (sessions) open. You can also experience problems with old browser versions (make sure you have at least Internet Explorer 5.1 - you can upgrade online by clicking on your browser Tools menu then Windows update. Close all browser windows. If you still have problems please tell us the name of the browser you are using and version. 16 No Response from housesit applications 17. Housesit is not found when I apply for it. Homeowners can remove their positing at any time due to filled or changed circumstances. This is the choice of the poster/homeowner and outside our control. They usually get a lot of applications so it is good to get in early. The notifications go out at around 1.00 am US East Coast time 18.. What is the trial (Non-Paid) membership as opposed to the US$39.00 membership We not longer offer trial memberships. You have a limited non-paid membership. After payment at the payment processor there is a link, or button displayed to return to us 20. I click on a link but nothing happens - the same page displays? Some links open a page in a new browser page/window. Many browsers now block this from | |
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23. How do people contact us if they see our ad and are interested -- we didn’t put in phone numbers or choose to display our e-mail address link? 24. Is there a House Sitters free trial membership? I did not realize there was a membership fee before I signed up as an available house sitter We offer a restricted non-paid membership (not a full trial). You can receive notification of housesits and Paying membership straight away makes you immediately more accessible to homeowners. Your listing will appear before unpaid members; you will be able to upload photos; display direct contact details and respond immediately to requests for house sitters. The membership fee is for 12 months listing/advertising at our site. This allows you to apply for unlimited housesits during this time. 25 What about utilities, bond, responsibilities, and signing an agreement?
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